GENERAL TERMS AND CONDITIONS OF SALE
1/ Bare Pitch
Stays are calculated based on a basic package including a pitch, an installation, and access to reception facilities and sanitary blocks. Additional charges (number of people, extra vehicles, pets, etc.) are extra. The service includes 1 pitch (1 car with tent) + 2 people. Electricity is optional.
2/ Payment for the Stay
Both for the deposit and the balance, reservations can be honored using the following payment methods: credit card, cash, and bank transfer.
3/ Payment Terms
Any firm reservation request from the buyer must be made in writing, accompanied by a deposit payment corresponding to 30% of the stay's cost. The reservation only has contractual value upon receipt by the buyer of a registration confirmation from the campsite. The balance must be paid no later than 30 days before the start of the stay. If it is not paid within the allotted time, the reservation will be considered canceled, and the cancellation conditions will then apply. All prices include VAT but do not include the tourist tax, which must be paid upon arrival.
4/ Last-Minute Reservations
Any reservation made less than 30 days before the arrival date must be paid in full at the time of booking.
5/ Delayed Arrival and Early Departure
In the event of a delayed arrival or early departure, compared to the dates mentioned on the reservation voucher, the total cost of the stay will remain due. You will not be entitled to any refund for the unused portion. Only the tourist tax will be adjusted.
6/ No-Show at the Campsite
In case of a no-show at the campsite within 24 hours from the start of your stay and without justification and/or news from you, we will dispose of your accommodation and retain the fees in accordance with the cancellation conditions below.
7/ Cancellation by the Buyer
Any cancellation must be notified in writing and will take effect from the date of receipt of this letter.
More than 30 days before your arrival:** The amount of the deposit will be retained by the campsite.
Less than 30 days before your arrival:** The total amount of the rental and reservation fees will be retained.
8/ Cancellation Guarantee
No cancellation guarantee is included in the contract. We offer a credit valid for the current season, before your departure, only if one of the following events occurs:
* Serious accident or death affecting yourself, your spouse, one of your ascendants or descendants, sons-in-law or daughters-in-law, brothers or sisters, brothers-in-law or sisters-in-law.
* Significant material damage to your own property absolutely requiring your presence.
* Economic redundancy.
* Accident or total theft of your vehicle or camper van occurring on the direct route to the campsite.
You may then benefit from this credit provided you justify the occurrence of the aforementioned events.
Please note: Being a COVID-19 contact case is not covered by the above cancellation guarantee.
9/ Minors
Minors not accompanied by their parents and/or a responsible adult are not accepted on the campsite.
10/ Animals
As a general rule, dogs (category 1 and 2, kept on a leash) and cats are permitted on the campsite. Please ensure you respect the hygiene and environment of the site. The health record must be presented upon your arrival. Rabies vaccinations and identification certificates are mandatory.
11/ Complaints : Any complaint must be made in writing and sent by registered letter with acknowledgment of receipt within 20 days following the stay.
