GENERAL CONDITIONS OF SALE
Camping La Cascade
SARL Cascade DE SALVINSAC Legal representative Mme isabelle TESSIER
Lieu Dit Salvinsac 48150 Meyrueis
Tel+33 04 66 45 45 45 Email : campinglacascade48@outlook.fr
Website : https://www.camping-la-cascade.com
DEFINITIONS :
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: seasonal rental of accommodation or bare pitches for 'tourism'.
ACCOMMODATION: Tent, caravan, mobile leisure home and light leisure home.
ARTICLE 1 - SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the La Cascade campsite, operated by SAS Camping La Cascade ('the Provider'), to non-professional customers ('the Customers' or 'the Customer'), on its website www.camping-la-cascade.com or by telephone, post or electronic mail (e-mail), or in a place where the Provider markets the Services.
The main characteristics of the Services are presented on the website www.camping-la-cascade.com or in written form - paper or electronic - in the case of bookings made by means other than a distance order.
It is the Customer's responsibility to read these terms and conditions before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, in particular those applicable to other marketing channels for the Services.
These General Terms and Conditions of Sale are accessible at all times on the Website and shall prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the Web Site or communicated by the Service Provider on the date the Order is placed by the Customer.
In the absence of proof to the contrary, the data recorded in the Service Provider's computer system constitutes proof of all transactions entered into with the Customer.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right, at any time, to access, rectify and, if the processing is not essential to the execution of the order and the holiday as well as their consequences, to object to all of his/her personal data by writing, by post and providing proof of his/her identity, to : SARL cascade de Salvinsac 48150 Meyrueis
The Customer declares that he/she has read these General Terms and Conditions of Sale and has accepted them either by ticking the box provided for this purpose before completing the online Order procedure, as well as the general terms and conditions of use of the www.camping-la-cascade.com website, or, in the case of offline bookings, by any other appropriate means.
ARTICLE 2 - RESERVATIONS
The Customer selects the services he/she wishes to order on the www.camping-la-cascade.com website or on any document sent by the Provider, in accordance with the following procedures:
The reservation only becomes effective with the agreement of the campsite, after receipt of the deposit and after receipt of the duly completed and signed rental contract.
Minors must be accompanied by their parents or legal guardians.
Pitch numbers are not guaranteed. The campsite reserves the right to change the number of the accommodation or pitch in the event of planning requirements or force majeure.
- Pitches : The basic package for the rental of a pitch includes the pitch for a tent or caravan + 1 vehicle parked on the pitch or 1 camper van for 2 people, access to the sanitary facilities and to the caThe campsite reserves the right to refuse access to families or groups arriving with a higher number of people.
- Accommodation: The number of people may not exceed that specified for the type of accommodation chosen (from 4 to 7 people depending on the type). The campsite reserves the right to refuse access to families or groups arriving with more people than the accommodation can accommodate. All accommodation is non-smoking.mpsite installations. The maximum number of people is 6.
It is the Customer's responsibility to check the accuracy of the Order and to notify the Supplier immediately of any errors. The Order shall only be deemed definitive once the Supplier has sent the Customer confirmation of acceptance of the Order by e-mail or post, or by signing the contract in the event that the Order is booked directly on the premises where the Supplier markets the Services.
Any Order placed on the www.camping-la-cascade.com website constitutes the formation of a distance contract between the Customer and the Service Provider.
All Orders are non-transferable.
ARTICLE 3 - PRICES
The Services offered by the Service Provider are provided at the prices in force on the www.camping-la-cascade.com website, or on any information medium of the Service Provider, when the Customer places the order. Prices are expressed in Euros, excluding VAT and including VAT.
Prices take into account any discounts granted by the Service Provider on the www.camping-la-cascade.com website or in any other information or communication medium.
These rates are firm and non-revisable during their period of validity, as indicated on the www.camping-la-cascade.com website, in the e-mail or in the written proposal sent to the Customer. After this period of validity, the offer lapses and the Service Provider is no longer bound by the prices.
An invoice will be drawn up by the Vendor and sent to the Customer at the latest when the balance of the price is paid.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the commune/commune, is not included in the rates. The amount is determined per person per day and varies depending on the destination. It must be paid when paying for the service and is shown separately on the bill.
This tourist tax is €0.60 per day per person over 18 years of age, subject to modification of the community decree.
ARTICLE 4 - TERMS OF PAYMENT
4.1. PAYMENT ON ADVANCE
Sums paid in advance are deposits. They constitute an advance on the total price due by the Customer.
For pitches, a deposit of €50 for one week's booking is required when the Customer places the order. This must be paid on receipt of the definitive rental contract and enclosed with the copy to be returned. It will be deducted from the total amount of the order. The balance of the stay must be paid in full on the day of arrival.
For accommodation, a deposit of 30% of the total cost of the stay must be paid at the time of booking. The balance of the stay is payable no later than 30 days before the date of your arrival by cheque, bank card, ANCV or bank transfer. For bookings made less than 30 days before the start of the holiday, full payment must be made at the time of booking.
If you cancel more than 60 days before the start of your stay, the deposit will be refunded, except for the booking fee (€15). Between 60 and 30 days before the start of your stay, the deposit will not be refunded. Less than 30 days before the start of your stay, 100% of the amount paid will be retained and you will be required to pay the full amount of your stay. (except in cases covered by article 6.4 of these general terms and conditions).
4.2. PAYMENTS
Payments made by the Customer will only be considered final once the amounts due have been received by the Supplier.
In the event of late payment and payment of the sums due by the Customer beyond the deadline set out above, or after the payment date shown on the invoice sent to the Customer, penalties of 3 times the legal rate of interest on the amount including tax of the price of the provision of the Services, will be automatically and by right acquired by the Service Provider, without any formality or prior formal notice.
Late payment will result in the immediate payment of all sums owed by the Customer, without prejudice to any other action that the Service Provider may take against the Customer in this respect.
4.3. NON-COMPLIANCE WITH PAYMENT TERMS
In addition, the Service Provider reserves the right, in the event of non-compliance with the terms of payment set out above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations after formal notice has remained without effect.
ARTICLE 5 - PROVISION OF SERVICES
5.1. AVAILABILITY AND USE OF FACILITIES
Pitches are available from 2 p.m. (and no later than 7 p.m.) and must be vacated before midday. Out of season, these conditions may be discussed. You must inform reception of your departure at the latest the day before.
For accommodation, arrivals are between 4pm and 7pm and departures between 7.30am and 10.30am. Out of season, these conditions may be discussed.
Accommodation must be returned in the same state of cleanliness as on delivery. If the accommodation is not returned in the same condition as it was delivered, the tenant will be required to pay a fixed sum of 40€ (Ecolodge), 60€ (chalet 2/5 pers.) or 70€ (chalet Circaète) for cleaning. Any damage to the accommodation or its accessories will be repaired immediately at the tenant's expense. The inventory at the end of the rental period must be exactly the same as at the beginning.
The accommodation and pitches are designed for a specific number of occupants and may under no circumstances be occupied by a greater number of people.
5.2. SECURITY DEPOSIT
For accommodation rentals, a security deposit of 150€ is required from the Customer on the day the keys are handed over, and is returned to the Customer on the day the rental period ends, less any costs incurred in restoring the property.
This guarantee does not constitute a limit of liability.
ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER
No reduction will be granted in the event of late arrival, early departure or a change in the number of people (whether for all or part of the planned stay).
6.1. CHANGES
In the event of a change to the dates or number of people, the Provider will do its utmost to accept requests for a change of date within the limits of availability, without prejudice to any additional charges; in all cases, this is simply an obligation of means, as the Provider cannot guarantee the availability of a pitch or accommodation, or another date; an additional charge may be requested in such cases.
Any request to reduce the length of the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by Article 6.3.
6.2. INTERRUPTION
Early departure will not give rise to any reimbursement by the Provider.
6.3. CANCELLATION
In the event of cancellation of the Reservation by the Customer after it has been accepted by the Supplier less than 30 days before the date set for the Reserved Hire, for any reason whatsoever other than force majeure, the deposit paid on the Reservation, as defined in Article 4 - PAYMENT TERMS of these General Terms and Conditions of Sale, shall be automatically forfeited to the Supplier, by way of compensation, and may not give rise to any reimbursement whatsoever.
6.4. CANCELLATION IN THE EVENT OF A PANDEMIC
6.4.1. In the event of the total or partial closure of the establishment during the dates of the holiday booked (which is treated as a total or partial ban on receiving members of the public, insofar as the Customer is directly affected by the application of this measure) decided by the public authorities, and which is not attributable to the Provider, the sums paid in advance by the Customer for the booking of the holiday will be reimbursed within 90 days.
However, the Provider cannot be held liable for any additional compensation beyond this reimbursement of sums already paid for the booking of the holiday.
6.4.2. As an exception to the provisions of Article 6.3 CANCELLATION, in the event of cancellation of the holiday duly justified by the fact that the Customer is affected by COVID 19 (infection) or another infection considered to be part of a pandemic, or is identified as a contact case, and that this situation would call into question the Customer's participation in the holiday on the scheduled dates, the Provider will issue a credit note corresponding to the sums paid by the Customer, less the processing and administration costs (Article 3), which will be retained by the Provider. This credit note is valid for 18 months and is refundable at the end of the period of validity.
Any processing and management fees as set out in the General Terms and Conditions will be retained by the Service Provider. In all cases, the Customer must provide proof of the event making him/her eligible for this right of cancellation.
6.4.3. Notwithstanding the provisions of Article 6.3 CANCELLATION, in the event that the Customer is forced to cancel the holiday in its entirety due to government measures preventing participants from travelling (general or local confinement, travel ban, closure of borders), even though the campsite is able to fulfil its obligation and welcome Customers, the Supplier will issue a credit note corresponding to the sums paid by the Customer, less the processing and administration costs (Article 3), which will be retained by the Supplier. This credit note is valid for 18 months and is refundable at the end of the period of validity.
6.4.4 - If the Customer takes out specific insurance covering the risks listed in article 6.4.2 or article 6.4.3, the insurance indemnities received by the Customer will be deducted from the amount of the credit note referred to in articles 6.4.2 or 6.4.3.
ARTICLE 7 - CUSTOMER OBLIGATIONS
7.1. CIVIL LIABILITY INSURANCE
Customers staying on a pitch or in accommodation must have civil liability insurance. Proof of insurance may be requested from the Customer before the start of the service.
7.2. ANIMALS
Pets (maximum 1 per rental) are accepted, provided they are vaccinated (presentation of vaccination certificate upon arrival), tattooed, and kept on a leash. Their droppings must be picked up by their owner.
7.3. INTERNAL RULES
Internal rules are posted at the entrance to the establishment and at reception. The Customer is required to read and comply with them. They are available upon request.
ARTICLE 8 - SERVICE PROVIDER OBLIGATIONS - WARRANTY
The Service Provider guarantees the Client, in accordance with legal provisions and without additional payment, against any lack of conformity or hidden defect arising from a fault in the design or execution of the Services ordered.
To assert its rights, the Client must inform the Service Provider, in writing, of the existence of defects or lack of conformity within a maximum period of 15 days from the provision of the Services.
The Service Provider will reimburse or rectify, or have rectified (where possible), any services deemed defective as soon as possible and no later than 30 days following the Service Provider's discovery of the defect or defect. Reimbursement will be made by crediting the Client's bank account or by bank check addressed to the Client.
The Provider's warranty is limited to the reimbursement of Services actually paid for by the Customer. The Provider shall not be held liable or at fault for any delay or non-performance resulting from the occurrence of a force majeure event generally recognized by French case law.
The Services provided through the Provider's website www.camping-la-cascade.com comply with the regulations in force in France.
ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the French Consumer Code.
ARTICLE 10 – PROTECTION OF PERSONAL DATA
The Service Provider, the drafter of this Agreement, implements personal data processing for the following legal purposes:
● Either the legitimate interest pursued by the Service Provider when it pursues the following purposes:
- prospecting
- managing relationships with its clients and prospects,
- organizing, registering, and inviting clients to the Service Provider's events,
- processing, executing, prospecting, producing, managing, and monitoring client requests and files,
- drafting documents on behalf of its clients.
● Or compliance with legal and regulatory obligations when it implements processing for the following purposes:
- preventing money laundering and the financing of terrorism and combating corruption,
- invoicing,
- accounting.
The Service Provider only retains data for the duration necessary for the operations for which it was collected, as well as in compliance with applicable regulations.
In this regard, customer data is retained for the duration of the contractual relationship plus 3 years for marketing and prospecting purposes, without prejudice to retention obligations or limitation periods.
For the prevention of money laundering and terrorist financing, data is retained for 5 years after the end of the relationship with the Service Provider. For accounting purposes, it is retained for 10 years from the end of the accounting year.
Prospect data is retained for a period of 3 years if no participation or registration for the Service Provider's events has taken place.
The data processed is intended for authorized persons of the Service Provider.
Under the conditions defined by the French Data Protection Act and the European General Data Protection Regulation, individuals have the right to access, rectify, query, limit, transfer, and erase their data.
The individuals concerned by the processing also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data based on the Service Provider's legitimate interest, as well as the right to object to commercial prospecting.
They also have the right to define general and specific guidelines defining how they intend the above-mentioned rights to be exercised after their death:
- by email to the following address: Email address
- or by post to the following address: Last name, first name, Company name, Postal address, accompanied by a copy of a signed identity document. Data subjects have the right to lodge a complaint with the CNIL.
ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the website www.camping-la-cascade.com is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution, or use, in whole or in part, of this content is strictly prohibited and may constitute an infringement of copyright.
Furthermore, the Service Provider remains the owner of all intellectual property rights to the photographs, presentations, studies, drawings, models, prototypes, etc., created (even at the Client's request) for the purpose of providing the Services to the Client. The Client therefore undertakes not to reproduce or exploit said studies, drawings, models, prototypes, etc., without the express, prior written consent of the Service Provider, which may be conditional upon financial compensation.
The same applies to names, logos, or more broadly any graphic representation or text belonging to the Service Provider or used and distributed by it.
ARTICLE 12 - APPLICABLE LAW - LANGUAGE
These General Terms and Conditions of Sale and the transactions resulting therefrom are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be authoritative in the event of a dispute.
ARTICLE 13 - DISPUTES
All disputes arising from the purchase and sale transactions concluded pursuant to these General Terms and Conditions of Sale, concerning their validity, interpretation, performance, termination, consequences, and follow-up, and which cannot be resolved between the Service Provider and the Client, shall be submitted to the competent courts under the conditions of common law.
The Customer is informed that, in the event of a dispute, they may, in any event, resort to a conventional mediation procedure or any other alternative dispute resolution method.
In particular, they may contact the following Consumer Mediator free of charge:
CM2C
14 Rue Saint-Jean, 75017 Paris
Website contact details: https://www.cm2c.net
ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Customer acknowledges having received, prior to placing their Order, in a legible and comprehensible manner, these General Terms and Conditions of Sale and all the information and details referred to in Articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required pursuant to the decree of October 22, 2008 relating to the prior information of consumers on the characteristics of rental accommodation in outdoor accommodations and in particular:
- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
- the price of the Services and any additional costs;
- information relating to the identity of the Service Provider, its postal, telephone, and electronic contact details, and its activities, if not apparent from the context;
- information relating to legal and contractual guarantees and their terms of implementation; The functionalities of the digital content and, where applicable, its interoperability;
- the possibility of resorting to conventional mediation in the event of a dispute;
- information relating to termination procedures and other important contractual conditions.
The act of placing an order on the website www.camping-la-cascade by a natural person (or legal entity) implies full acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Service Provider.
CAMPING LA CASCADE*** – Salvinsac - 48150 MEYRUEIS
Tel.: +33 (0) 4 66 45 45 45 – Email: campinglacascade48@outlook.fr - https://www.camping-la-cascade.com/
SIRET 932 943 384 00028 - APE CODE 5530Z
3* Tourism Classification - 54 pitches - Classification decision dated 07/11/2016
